Returns & Exchanges

At Card Merchant WestCity, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our team is here to ensure a seamless and stylish shopping experience.

1

Initiate Your Request

Log into your account and select the 'Order History' section to flag the items you wish to return or exchange.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all labels and protective liners are intact to qualify for a refund.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop the parcel off at your nearest WestCity authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your new exchange size within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing